Based on reviews posted on popular review sites as well as from Weebly's website, Weebly performs very well in terms of customer service relative to other website builder tools.
The review site merchantmaverick.com gives Weebly excellent ratings for customer service in a review posted on its website. Here's a brief quote from this review:
The level of customer support that you can access depends on your subscription plan. Here are a few of the routes you can take to resolve any issues you encounter with the software: Phone: Support is available Monday through Friday 6 AM-6 PM PDT and Saturday through Sunday 8 AM-5 PM PDT. Depending on your payment plan, you may or may not have access to phone support. Email: Email support is available to all users. Live Chat: Live chat support is also available to all users during the hours listed above. Help Center: Find articles and user guides that address common questions. Some of this support material addresses only the Legacy software, while some materials only address Editor Prime. In my experience, Weebly’s customer support network was quick, helpful, and knowledgeable. I was able to reach someone over live chat and by phone in just a few minutes.
One reviewer on buildthis.io said Weebly performs well on customer service relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:
How much assistance you get from Weebly depends on what plan you are on with them. Of course, the basics are all there for everyone (e.g. knowledge-base, FAX and even some video tutorials) but unless you are on anything other than a free or starter plan, you won’t have access to their phone support or priority support. They do have a community forum but when I peeked in there it looked a little … bare.
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This user rated Weebly's customer service: 5.0